Locked out or seeing login errors in the app or web casino? Use this focused troubleshooting checklist to regain access and harden your account.
- Confirm you’re using the correct email/username and password — try a password manager autofill to avoid typos.
- If login fails, use the password reset link; check spam for the reset email before trying again.
- Update the app, clear its cache (or browser cookies), and retry; outdated clients often fail authentication.
- Enable two-factor authentication where available and choose a unique password you don’t reuse elsewhere.
- If regional or IP blocks apply, test on a different network and contact support with screenshots.
Keep a record of security steps and revoke sessions you don’t recognize. For official support and account recovery, visit Ninewin.
